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Tony
Charters and Associates Tourforce |
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Tony Charters and Associates releases a regular
newsletter Tourforce keeping stakeholders of the tourism
industry connected with current issues, research, events and
funding opportunities.
Reproduction of any items from Tourforce is welcome, with
acknowledgement of the source.
Welcome to Tourforce Edition 10
National Tourism Strategy Very Timely
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The announcement by Federal Tourism Minister Martin Ferguson
that a National Tourism Strategy is to be developed for Australia
over the next twelve months is good news.
Australia’s tourism industry is facing a range of challenges
at the moment and these have been emerging for some years.
The 2006 Tourism Futures Conference Communiqué reflected
strong industry support for a national strategy, so it is
gratifying that the Federal Minister has taken this vital
and immediate step. Minister Ferguson said the tourism industry
has the productive capacity to meet its future market demands
and this means greater attention must be paid to supply-side
issues such as investment, labour and skills, climate change,
and infrastructure. This approach is well aligned to the Tourism
Futures Communiqué request of December 2006:
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‘The delegation and speakers confirmed
strong industry support for a National Tourism Strategy
to unite the focus of Australia’s tourism industry.
Importantly, delegates emphasised the need for the development
of the plan to be inclusive, with active involvement of State
and Territory governments and industry – a whole of
government and whole of industry approach...This would be
a document providing unified direction for the industry, containing
clear advice and an action plan covering brand development,
product development, marketing and distribution...’
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The timing and theme of this year’s Tourism Futures Conference
will be perfect for input to the National Tourism Strategy.
With the theme Global Market, Competitive Edge
we will examine the supply side of the equation; the product
base, infrastructure, investment, human resources, quality and
sustainability. We will also focus on the demand side with an
examination of consumer trends, distribution and marketing directions
and strategic alliances. |
The 2008 Tourism Futures Communiqué will provide an
excellent input to the National Tourism Strategy team and
will be forwarded to the independent steering body charged
with spearheading the strategic changes.
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Tony Charters |
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Word of Web Study
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A new study has taken a close look at the effect
of blogs, web reviews and interactive websites such
as Facebook, MySpace and You Tube on consumer behaviour.
The Australian Regional Tourism Research Centre at Southern
Cross University joined forces with information systems
researchers at Victoria University to determine the
influence of User Generated Content (or UGC) on tourist
travel behaviour. The study surveyed more than 12,500
people about their travel planning behaviour and found
that traditional tourism information sources such as
state tourism websites were still considered the most
credible and trustworthy.
Further information: http://www.regionaltourism.com.au/ARTRC/news.html#study
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National
Tourism Strategy Needs Independent Voice |
The National Tourism Strategy, announced
on Thursday 8 May 2008, will set a direction for Australia’s
$85 billion tourism industry, address impediments to
growth and investment and help build an economically
sustainable future for the industry, peak industry group
the Tourism & Transport Forum (TTF) said.
The Federal Government’s plan to create a National
Tourism Strategy was announced on Thursday 8 May 2008
by Minister for Resources, Energy and Tourism, the Hon
Martin Ferguson, at TTF’s Outlook 08 National
Hotel and Tourism Industry Summit.
Further information: http://minister.ret.gov.au/TheHonMartinFergusonMP/
Pages/MINISTERANNOUNCESNATIONALTOURISMSTRATEGY.aspx |
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How to Land
Those Visitors
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Australia is facing stiff competition for international
visitors - boosting inbound visitor numbers is a leading item
on the agenda for Philip Wolf, PhoCusWright President and
founder, at an upcoming tourism conference.
“If you want to know the future online behaviour in
travel, what consumers are doing, what they are likely to
do and how the industry is responding, no-one else occupies
this space like PhoCusWright,” says Paul Barren, Chair
of IFIT and head of e-marketing for Victorian Tourism. |
A line-up of internationally lauded speakers will
address the Tourism Futures National Conference from 2-4 June
2008, at the Gold Coast.
For the full International Speaker program visit http://www.tourismfutures.com.au/keynoteSpeakers.html
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Construct
Your Own Tourism Industry Update |
Receive the latest information on industry performance, trends
and forecasts in your fields of interest. The Tourism Futures
offers you the opportunity to design your own conference. Tailor
the workshops and sessions to your own interests and business
needs.
Building Australia’s competitive edge in the global
tourism market must be a priority. Importantly, Australia
must keep pace with advances in technology, respond to climate
change, respond to consumer trends and supply a workforce
that delivers service excellence. It means building on Australia’s
strengths – its nature and environment, its open and
friendly people, indigenous culture, sporting prowess, excellence
in event and convention management, climate, health and security.
This can only be achieved by industry, government and the
community working in partnership.
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The flexible conference format enables delegates
to focus on their particular areas of interest whilst still
gaining an overview of the outcomes from other conference sessions.
To find out more about the conference visit http://www.tourismfutures.com.au/theme.html
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Perth Airport
Expansion |
Perth Airport has announced a $1 billion plan that
will see the expansion and redevelopment of current
facilities including two new hotels, convenience stores
and a multi-storey car park. The longer-term strategy
is to consolidate the terminals at the current international
airport precinct and establish a new ‘Terminal
WA’ dedicated to servicing regional travel within
two years.
Further information: http://www.perthairport.net.au/ |
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Product
Development |
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New Centralised
Travel & Tourism Investment Portal on a Roll |
This month sees the official launch of TourismROI
designed to address this challenge. The website www.TourismROI.com
is the first centralized source of information for tourism
operations, development and investment opportunities worldwide.
Based on the principle of massive collaboration, the website
organizes and presents the vast amounts of Travel &
Tourism information and research online in one easily
accessible and useable site. |
The resulting website serves
as a virtual tourism investment marketplace. It provides
current and real-time information about the tourism
industry to enable participants to make current and
future operating, business and investment decisions.
It allows destinations and developers to post investment
opportunities; business operators such as hotel companies
and brokers to list business opportunities, and entrepreneurs
to post their business plan pitch for new projects. |
Jean-Claude Baumgarten, president and chief executive
of the World Travel & Tourism Council, said: "As
a founding sponsor of TourismROI, WTTC recognizes the
need for a centralized resource to facilitate the rapidly
expanding interest in Travel & Tourism development
and investment globally. According to our latest research,
worldwide, Travel & Tourism in economic terms is expected
to grow at a level of 4.0 % per year over the next ten
years. This creates an opportunity for every country in
the world to be part of this process and to share the
benefits. TourismROI will provide governments, operators
and investors with easy access to much needed information."
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Better
Marketing Your Destination |
After six months of operating a truly low-cost
long-haul air service Air Asia X CEO Azran Osman Rani addresses
an Australian audience about significant destination growth
from new market creation.
In the case of our Gold Coast service, we have doubled the
traffic volume from Kuala Lumpur to Queensland. Clearly, even
with long-haul service, demand is very price elastic, attracting
many first-time travelers.
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However, we believe that to create and sustain market growth,
a new approach is required:
(a) More aggressive, direct-to-consumer marketing and branding
to drive impulse purchasing;
(b) Creating a lifestyle brand to create new reasons to travel
long-haul;
(c) selling a network of destinations that offer a wider travel
variety; and
(d) working closely with everyone in the travel industry.
The socio-economic demographic in Asia presents tremendous
growth opportunity, with its very large, emerging middle class
that looks at international travel as an aspirational consumption.
Yet, given its cultural diversity, carefully tailored products
are required to successfully tap this opportunity. |
Azran Osman Rani addresses the Tourism Futures
conference from 2-4 June 2008.
The conference also investigates Aviation Futures in a half
day workshop on 2 June.
Few sectors are experiencing the growth and development currently
experienced in the aviation world. New aircraft, more seats,
longer range; new airlines entering the market; liberalisation
of air routes; technology to reduce carbon emissions.
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This workshop provides you with an update on the
latest trends in aviation, policy changes in immigration, and
cutting edge technology in processing incoming passengers. Destinations
prosper with the attraction of airline services – learn
the key issues in attracting airlines from airline executives
and a range of case studies.
Find out more about Aviation Futures at http://www.tourismfutures.com.au/programDay1Aviation.html
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Corporate
Social Responsibility Audit |
Tourism Australia’s Business Events
team is undertaking a comprehensive audit of Australia’s
business events Corporate Social Responsibility credentials.
This will help document the breadth of our green product
and infrastructure portfolio in the sector, as well
as support marketing programs that leverage Australia’s
credentials as a responsible business events destination.
A ‘Green Check-list’ has also been produced
to help business events operators easily adopt green
options. The audit is due for completion in mid 2008.
Further information: http://www.tourism.australia.com/BTEvents.asp?sub=0295
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Intimate
Tourism Seminars
Tourism Futures attracts the most talented and innovative
delegates. Forum and Workshop numbers are limited for each
session which ensures an intimate and dynamic forum for everyone's
ideas to be heard. Everyone attending seminars will enjoy
the opportunity to fully engage in the discussion and bounce
ideas off some of our industry's brightest stars.
For a full list of seminar programs visit http://www.tourismfutures.com.au/conferenceProgram.html
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Renewable Energy
in Tourism |
The Renewable Energy in Tourism
Initiative has developed a set of best practice case studies
in Renewable Energy for the tourism industry. The manuals
feature industry leaders that have adopted best practice in
renewable energy and energy efficiency in the sectors of accommodation,
airlines, cruise lines, protected areas, ski resorts and tour
operators. The manuals are the product of a collaborative
effort between industry and the Universities of Colorado,
Leeds School of Business, North Carolina Centre for Sustainable
Tourism, the National Renewable Energy Laboratory and Sustainable
Travel International.
Further information: http://www.renewabletourism.org/
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Innovation
Hotel |
http://www.ihgplc.com/innovation/
InterContinental Hotels Group is creating a hotel which
it claims will be the world’s first 100% ecologically-friendly
hotel. The chain says the hotel’s green credentials
will set the benchmark for hoteliers around the world. The
futuristic, solar-powered 'Innovation Hotel' uses the latest
technology in energy and water conservation and recycling.
The virtual property is currently featured on the website
for guest feedback on its features.
Further information: http://www.ihgplc.com/innovation/ |
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Tony Charters and
Associates
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