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Funding |
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Financial
Incentive Schemes |
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The Department of Tourism, Regional Development
and Industry supports regional, industry and business
development in Queensland through a range of strategic
business assistance activities including financial
incentive schemes.
Further information: http://www.industry.qld.gov.au/dsdweb/v4/apps/web/
content.cfm?id=4977 |
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Investment |
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Westin
Hotels & Resorts Expands into Queensland |
Starwood Hotels & Resorts
Worldwide has announced an agreement with Metacap
Empire Square to open a new-build Westin hotel
and residences in Brisbane. The Westin Brisbane
Empire Square will offer 306 rooms in a prime
location on Elizabeth Street, close to Central
Station, the Convention and Exhibition Centre
and Brisbane Casino. The hotel and residences
will be part of a premier mixed-use development
comprised of the hotel, residences and commercial
office space. The Westin Brisbane Empire Square
will be the brand’s third hotel to open
in Australia in early 2012.
Further information: http://development.starwoodhotels.com/
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Business
Events Infrastructure |
The Australian business events
sector continues to invest nationwide in new
and upgraded infrastructure, committing more
than $3.7 billion to the portfolio of products
and venues. Business Events Australia has produced
a comprehensive overview of new business events
infrastructure which details developments in
Australian convention centres, accommodation,
incentive infrastructure and transport.
Further information: http://www.businessevents.australia.com/2955.aspx
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Technology |
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Electronic
Ticketing |
Since 1 June 2008 airline tickets
around the world have gone paperless as part
of the International Air Transport Association
100% Electronic Ticketing policy. E-tickets
allow travel agencies and travellers more flexibility
in making changes without having to reissue
paper tickets and avoiding crises such as lost
tickets. IATA estimates the move will save the
industry some $3 billion a year and will provide
enhanced convenience and efficiency for all
air travellers.
Further information:
https://www.iata.org/pressroom/pr/2005-05-30-04
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Product
Development |
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Gold
Coast Whale Watch |
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Sea World and
multi-million dollar New Zealand nature
tourism company Whale Watch Kaikoura have
joined forces to bring a new whale watching
experience to the Gold Coast. A $3.4 million
purpose-built eco-friendly 24 metre catamaran
will carry 120 passengers to view whales
from an extended viewing platform on the
front of the boat. The catamaran also has
a customised keel designed to lessen risks
to the whales, international emission engine
standards and toilet waste and grey water
will be retained on board to avoid ocean
discharge.
Further information: http://www.whalewatchingaustralia.com.au/ |
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Great
Ocean Walk Lodge |
Leading Victorian-based
walking tour operator bothfeet will open
the first phase of a new walking-lodge on
the Great Ocean Road in September 2008.
The purpose-built lodge will combine stylish
and sustainable design in 10 acres of rainforest,
with accommodation for up to 20 people in
10 bedrooms with ensuite. The lodge will
also feature a natural rock swimming pool,
foot spa and massage room, and restaurant.
Support for the project came from the Australian
Government through an Australian Tourism
Development Program Grant in September 2007.
Further information: http://www.bothfeet.com.au/default.asp?action
=article&ID=110 |
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Research |
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Holiday
Deprived Nation |
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Australia has topped the Expedia Vacation Deprivation
survey for a second time as the world’s
worst takers in entitled annual leave. Reasons
for the trend included financial pressures, rising
interest rates and addiction to work commitments.
The results have psychologists concerned with
the mental and social impacts entailing holiday
deprivation on the Australian population, especially
when Australians receive the second lowest amount
of annual leave in the world with 18 days, only
4 more than the Americans.
Further information: http://press.expedia.com/index.php?s=pageB |
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Spa Industry
Benchmarks for Australia |
New research on the Australian spa industry
by Intelligent Spas’ has identified spa
numbers have grown 152% over the last five years.
The new Australia Spa Benchmark Report 2002-2010
identifies current industry trends observed by
spa owners and managers, as well as over 450 statistics
on financial benchmarks covering revenue (per
spa, visitor and square metre), visits and employment.
Many of the benchmarks are available by spa type
and also detail infrastructure, business models
and treatments.
Further information:
http://www.intelligentspas.com/main/details_SIS.asp |
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Climate
Change |
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Tourism
Australia is leading the Climate Change Response |
http://milan5665.blogspot.com/2008/05/my-carbon-footprint_15.html
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Tourism Australia is serious about
leading the way in responding to climate change…..
Tony Charters and Associates and
GHD have recently been contracted to conduct
a social and environmental sustainability audit
of Tourism Australia’s head office operations.
The environmental and social footprint of the
head office and key trade events such as the
Australian Tourism Exchange and the Visiting
Journalists Program will be measured and benchmarked
and a system put in place to monitor this footprint
over time.
A Climate Friendly Trade Events
and Initiatives Strategy will also be developed.
This will outline a range of actions for reducing
Tourism Australia’s carbon footprint and
maximising the carbon light characteristics
of both operations and events.
The consultancy team will also
be developing a toolkit to assist Tourism Australia
in rolling out a similar sustainability audit
and action plan across its 17 international
offices.
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Transport |
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Aviation
and Environment Summit |
At the recent global Aviation and Environment
Summit in Geneva, commercial aviation industry
leaders signed a declaration on climate change
to lead towards carbon neutral growth and a totally
sustainable industry. The declaration brought
together all sectors of commercial aviation including
manufacturers, airlines, airports, and air traffic
control. The declaration outlines aviation’s
concept of ‘carbon neutral growth’
with an aspiration goal of carbon-free flight.
The industry will achieve this through focusing
on investment in new technology, increasing operational
efficiency, air traffic and airport infrastructure
improvements and appropriate economic measures.
Further information: http://www.enviro.aero/declaration.aspx
and http://www.enviro.aero/Home.aspx
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Certification |
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Hotel
Carbon Emission Benchmark |
|
Carepar is a new sector benchmark for hotels
and venues which allows business and leisure travellers
to understand the emissions involved in their
hotel usage, whether for accommodation, conferences
or events. Launched by The Hotel Carbon Index
Company – Carepar (Carbon Emission Per Room
Available) is on target to become the industry
standard classification with information including
room sizes, fuel bills, recycling initiatives
supplied by hoteliers and venues.
Further information: http://www.carepar.com/ |
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Climate
Action Australia Certification Scheme Launch |
The South Australian Tourism Commission,
the Great Barrier Reef Marine Park Authority and
Ecotourism Australia have released a pilot program
for the Climate Action Australia Certification
Scheme. Tony Charters and Associates won the tender
to develop the scheme and drafted the program
over four months from March 2008.
Thirty operators from South Australia and the
Great Barrier Reef are participating in the pilot,
which will be launched at the upcoming Green Travel,
Climate Change and Ecotourism Conference.
Holiday-makers and travellers will easily be
able to judge the efforts being made by tourism
operators to reduce or eliminate the carbon footprint
of their operation with a new certification system
being launched by Ecotourism Australia’s
new arm Climate Action Australia. |
The Climate Action Australia
scheme is dedicated to ranking efforts to neutralise
carbon emission -from entry level through to 100
per cent off-set and extending to climate change
adaptation.
It is designed for all sectors of the tourism
industry, regardless of size and level of carbon
reduction already undertaken. It will include
the tourism hotels, attractions, tours, transport,
restaurants, travel agents, tourism commissions
and industry bodies.
This certification scheme will be a user-friendly,
online application with an online help desk, and
automatic filtering so businesses only deal with
relevant questions.
|
The pricing structure will be based
on turnover, ensuring the many small businesses
in the tourism sector will achieve and maintain
certification for under $500 per year.
Climate Action Australia will
provide businesses with:
* an understanding of climate change concepts
and terminology;
* awareness of credible offsetting activities
that can be undertaken;
* clear and practical ways of reducing their carbon
footprint – reducing carbon emissions through
design, equipment selection and changes in operational
practices;
* best practice examples relevant to the business
sector and operating environment;
* approaches to adaptation that will assist both
the individual enterprise and the collective industry
and community within its area of operation.
For more information contact Ecotourism Australia
www.ecotourism.org.au
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Training |
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Introduction
to Tourism Excellence |
The development stage of the Tourism Excellence
program has recently been completed. Tourism Excellence
has been designed to help tourism businesses and
destinations get the best from their workforce,
deliver the best possible visitor experience,
grow tourism by working together, and ensure a
sustainable industry. The Tourism Excellence modules
and website include case studies and resources,
made it easy to develop and structure the workshops.
Further information: http://www.tourismexcellence.com.au/ |
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Partnerships |
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New Partnership
for Campgrounds |
http://www.kingscanyonresort.com.au/campground/
Australia’s BIG4 Holiday
Parks and Kampgrounds of America have come together
to share management technologies and operational
practises across the Pacific. The new partnership
will deliver state-of-the-art technology and
advanced business and customer management solutions
to parks within the BIG4 Holiday Parks group.
Customers will also benefit from real time guest
reservation services, significant enhancements
to web information delivery, member loyalty
rewards program, service training and a best-practice
guest feedback system.
Further information: http://www.big4.com.au/media-releases/world%e2%80%99s-largest-caravan-and-campground-groups-announce-partnership.aspx
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Publications |
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Tourism
Futures Proceedings 2008 |
The proceedings of the Tourism
Futures National Conference 2008 which includes
over 100 presentations are now available online.
Papers are available for delegates with password
access and a CD Rom of the proceedings is available
for purchase which includes an analysis and
summary of the key issues, challenges and findings
to come out of the conference. Also included
for the first time are video proceedings of
selected sessions including the international
and national keynote speakers featured in the
Topline Program.
Further information: http://www.tourismfutures.com.au/
conference2008.html
|
International Keynote
Speaker, Daniel Levine (Executive Director, The
Avant-Guide Institute New York) addressing delegates
at Tourism Futures 2008
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Sustainable
Tourism Guidelines |
The South Australian Tourism Commission
has recently launched its sustainable tourism
guidelines. The guidelines draw on the experiences
and knowledge from those who have sought to
design and operate their facilities in a sustainable
manner. The guidelines will be useful for developers,
operators, architects, building design consultants,
and local and state government planners.
Further information: http://www.tourism.sa.gov.au/tourism/Designguidelines.asp
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Awards |
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Excellence
in Sustainable Tourism |
Qantas has established a major
award for Excellence in Sustainable Tourism
to promote excellence in business practices
and showcase Australia to domestic and international
tourists as one of the world’s leading
sustainable tourism destinations. Each of the
State winners will receive a prize of $2,000,
with the national winner receiving a major prize
of $ 25,000 to be invested in an initiative
or project that minimises the impact on the
local environment, respects local cultures and
provides benefits to local communities. In addition,
the national winner will receive coverage through
Qantas’ extensive communication channels
including Qantas inflight magazine and entertainment
channels.
Further information: http://www.qantas.com.au/info/about/community/environment
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http://images.google.com.au/images?gbv=2&hl=en&q=aboriginal+culture&btnG=Search+Images
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Events |
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Global
Geotourism Conference |
http://www.promaco.com.au/2008/geotm/
The inaugural Global Geotourism
Conference will be held in Fremantle, Western
Australia from 17 to 20 August 2008. The conference
aims to set a benchmark for the tourism industry
in relation to the development, management and
marketing of landscapes. The conference will
include case studies on sustainability, impact
management and environmental issues.
Further information: http://www.promaco.com.au/
2008/geotm/
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Australian
Regional Tourism Convention |
More than 150 regional tourism
professionals from industry, state and local
government from across Australia will converge
on the Barossa region from 9 to 12 September
2008 for the annual Australian Regional Tourism
Convention. The convention aims to address issues
such as skill shortages, shifting consumer behaviour
patterns and climate change. The conference
program will incorporate facilitated workshops,
discussion forums, concurrent workshops and
field trips.
Further information: http://www.regionaltourism.com.au/
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http://www.regionaltourism.com.au/ARTC08/index.html
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Australlia's
Future in the Wilderness |
“The reality is Australia
can drop its prices all it likes – but we
will never compete on price with our Asian neighbours
while their workers earn in a month what our workers
earn in a day. We must offer quality experiences
that appeal to tourists on the basis of their
uniqueness and bragging rights – not their
price.”
Tony Charters convened the 2008 Tourism Futures
conference last month and was surrounded by an
industry that was becoming increasingly gloomy.
With a record attendance of 450 delegates gathered
at Crowne Plaza Royal Pines on the Gold Coast,
the mood was reminiscent of the post September
11 and the Ansett collapse with talk of the lowest
visitor number in three decades, record fuel prices.
That week Qantas had announced cessation of long
haul leisure destination flights.
|
Some operators in the audience were
reeling, with delegates from Quicksilver tours on
the Great Barrier Reef a key example – already
carrying a $250,000 monthly fuel bill news of flights
being cut from Japan and interstate capitals tightened
the screws. |
“There are some major challenges facing
the industry. The issue of fuel is monumental
in itself. On top of that the industry is facing
up to climate change and what it means for business.
And the whole area of building visitor numbers
and marketing is a colossal challenge –
but there were some very inspiring guide ropes
into the future,” said Mr Charters.
|
Leading US technology and online
travel expert, Philip Wolf, president and CEO
of PhoCusWright addressed the conference over
the three days, giving real insights into where
the market is heading and how to capitalise on
new technologies.
“Philip was able to shine a torch light
into the future for us. For example the consumer
market in the USA is now booking half of its entire
travel online – this far exceeds the Australian
take-up of online bookings. For small operators
this represents a huge opportunity – in
theory every operator now has the same potential
to reach their customers. Philip really did give
us a head-start on how to take the initiative
and be prepared for the coming decade,”
said Mr Charters.
Australian operators and major government agencies
shared their experiences and strategies, including
the successful branding of Victoria and the city
of Melbourne.
And while the city of Sydney is struggling, there
is some promise in New South Wales.
“The overhaul of New South Wales Parks
is one of the most exciting makeovers in the country.
It has adopted a very progressive and entrepreneurial
approach to the parks, developing some very interesting
partnerships with industry and using the parks,
which are a truly significant national asset,
to mature our tourism product – particularly
in the regions.
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“Daniel Levine, a keynote speaker who
is an international trend-spotter fully supported
the focus on the environment and pointed out that
beach holidays alone were never going attract
North Americans or Europeans in numbers. It is
our unique wildlife that is a really valuable
asset and we have failed to capitalise on it to
date.”
Just like Southern Africa promotes its ‘big
five’, Australia may soon go one better
and be the home of the ‘big six’ and
rather than shying away from the long haul travel
it takes to get to here, Australia could soon
be promoting the vast open spaces.
While Australia is considered one of the world’s
most desirable destinations, the marketing pitch
needs to target the baby boomers and backpackers
who have plenty of time, as well as tapping into
the 2 billion people to our north.
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Tourism Futures
2008 Keynote Speaker - Daniel Levine (left)
“It is not sustainable for
New Zealand to be our major inbound source market,”
said Mr Charters.
“We need to get on the front foot about
our isolation, our unique wildlife and our natural
assets. We can offer amazingly different experiences
within the safety of a stable, clean, friendly
environment.”
For a full review of the conference a CD Rom
of conference proceedings and the communiqué
can be purchased via www.tourismfutures.com.au
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Regional
Focus on Tourism |
Regional Tourism will be the focus of an afternoon
session at this years SEGRA conference being conducted
in Albury from 18-20 August. “Given 54% of
the domestic visitor and 22% of international tourism
spending is in regional Australia it is critical
that regional Australia understands trends in the
tourism sector and constantly updates its approach
to tourism to ensure visitors continue to be attracted
to regional destinations,” said the convenor
for SEGRA, Kate Charters. |
“Regions need to be looking
at what the domestic visitor wants now and at
opportunities for the future,” Kate said.
Rose Wright from the Regional Tourism Research
Centre will be presenting on food, farm and nature
based tourism. Ms Wright will be talking about
agricultural diversification and business strategies
that enable regions to broaden their economic
base using tourism.
The unique Hidden Treasures partnership was developed
by an innovative group of shires and communities
in Western Australia to demonstrate that small
disparate communities working together can create
a viable tourism destination. Based in the Great
Southern area of Western Australia, Manny Papadoulis
the Principal of Icon Tourism will talk about
how Hidden Treasures developed into the success
story it is today.
In addition to over 50 case studies on practical
responses to the needs across regional Australia
SEGRA is host to 15 nationally recognised experts
on broader issues facing regional Australia –
population change, economic change, political
change, indigenous issues, the role of government.
For more information or to register please visit
www.segra.com.au/segra
or phone 07 3210 0021.
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